Privacy Policy

01Who we are

MCA Resolution Advisory is an independent case-assessment service for business owners facing merchant cash advance (MCA) and other commercial debt pressure. We review the information you provide and place your case with an independent resolution team that is suited to assist you. We are not a lender, law firm, debt collector or debt settlement company, and we do not negotiate, settle or restructure debts ourselves.

For this website and the information you submit through it, MCA Resolution Advisory is responsible for your personal information. Resolution teams that receive your case are separate companies that handle your information under their own privacy policies.

02Information we collect

Information you give us. When you complete the free assessment, call, email or otherwise contact us, we may collect:

• Contact details: your name, role in the business, business phone number and business email.
• Business details: business name, state, industry, time in operation and approximate monthly revenue.
• Debt details: the number of active merchant cash advances, approximate outstanding balances, payment amount and frequency, whether payments are current, the type of help you want, your biggest challenge and your preferred timing.
• Communications: messages, call notes and anything else you choose to share with our team.
• Consent records: the exact contact-permission wording shown to you, whether you accepted it, and the date and time.

Information collected automatically. When you submit the form, our server records the submission time, your IP address, browser type (user agent), the page you submitted from and the referring page. Our hosting and security providers keep standard server logs to operate and protect the website. We do not use advertising pixels or third-party tracking cookies on this website.

Information we do not ask for. Please do not send us Social Security numbers, bank or card numbers, online banking credentials or copies of identity documents. If a resolution team needs documents later, it will ask you directly under its own terms.

03How we use your information

• To assess your case and understand your business and payment situation.
• To identify the resolution team best placed to assist you and pass your case to that team.
• To contact you about your inquiry by phone, text message and email, including follow-up questions.
• To keep records of your inquiry and the contact permission you gave, as required for compliance.
• To operate, secure and improve the website, prevent spam and fraud, and fix technical issues.
• To meet legal obligations, respond to lawful requests and protect our rights and the rights of others.

We do not use your information to make automated decisions that produce legal or similarly significant effects about you. A person on our team reviews each case.

04How your information is shared

We share personal information only as described here:

• The resolution team assisting you. When you request an assessment and agree to be contacted, you direct us to share your case details with the independent resolution team (and, where needed, a second team) that is best suited to assist you, so they can contact you about your inquiry. Those teams may compensate us for cases they receive or enroll; this never changes what you pay, and our assessment is always free to you.
• Service providers. Companies that host the website, deliver email, store data, protect against spam and provide phone or text messaging services for us. They may use your information only to provide services to us.
• Legal and safety reasons. When required by law, subpoena or court order, or to protect the rights, safety or property of our business, users or others.
• Business transfers. As part of a merger, acquisition, financing or sale of all or part of our business, subject to this Policy.

We do not sell personal information to data brokers, and we do not share personal information for cross-context behavioral advertising.

05Calls, text messages and email

When you tick the contact-permission box on our assessment, you agree to receive calls, text messages and emails from MCA Resolution Advisory at the phone number and email you provided, about your inquiry and with marketing and promotional messages, including calls and texts that may use automated technology or prerecorded messages. Consent is not a condition of purchasing any goods or services. The resolution team that takes on your case may also contact you about your inquiry.

Text messages: message frequency varies with your inquiry. Message and data rates may apply. Reply STOP to opt out of texts at any time and HELP for help, or contact us at advisory@mca-resolution.com or +1 (817) 254-4113. Carriers are not liable for delayed or undelivered messages.

Revoking consent: you can withdraw your permission for calls or texts by any reasonable means, including replying STOP, telling the caller, or emailing or calling us. We will stop, and you can opt out of marketing emails at any time using the unsubscribe link in any email.

We do not sell your mobile number or text-message consent, and we do not share them with third parties for their own marketing.

06Cookies and similar technologies

This website uses only the cookies and browser storage needed for it to work and stay secure, for example to keep the assessment form working between steps and to protect it from spam. We do not use advertising cookies or third-party tracking pixels. If we add analytics or similar tools in the future, we will update this Policy and, where required, ask for your consent.

You can block or delete cookies in your browser settings; some parts of the website may not work without essential cookies. We honor recognized opt-out signals such as Global Privacy Control (GPC) as a request to opt out of any sale or sharing of information associated with that browser.

07How we protect your information

The website and assessment form use encrypted HTTPS connections. Inquiries are stored in a restricted area of our website that only authorized team members can access, and we limit what we collect to what we need to assess your case. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and will notify you where the law requires if a breach affects it.

08How long we keep information

We keep inquiry records for as long as needed to assess your case, follow up with you, keep records of contact permission and meet legal, tax and compliance obligations, generally no longer than five years after our last contact with you, unless a longer period is required by law or needed to resolve a dispute. When information is no longer needed, we delete or anonymize it.

09Your choices and privacy rights

Wherever you live, you can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Depending on your state, you may also have the right to:

• Know what personal information we collect, use and disclose, and receive a copy in a portable format.
• Correct inaccurate information.
• Delete personal information, subject to legal exceptions.
• Opt out of the sale or sharing of personal information, targeted advertising and certain profiling.
• Limit the use of sensitive personal information (we do not collect sensitive personal information as defined by state privacy laws through our forms).
• Not be discriminated against for exercising your rights.
• Appeal our decision if we decline your request.

To make a request, email advisory@mca-resolution.com or call +1 (817) 254-4113. We will confirm receipt, verify your identity by matching information we already hold (for example your name, business name and contact details) and respond within 45 days, or tell you if we need more time as the law allows. You may use an authorized agent; we may ask for proof of the agent’s authority. If we decline your request, you may appeal by replying to our decision with “Appeal” in the subject line, and we will respond within the time required by your state’s law.

California residents: in the past 12 months we collected the categories of information described in “Information we collect” (identifiers, commercial and professional information, internet activity and the content of your inquiry) from you and your device, for the purposes in “How we use your information,” and disclosed them to the recipients in “How your information is shared.” We share your case details with a resolution team only at your direction. We do not knowingly sell or share the personal information of anyone under 16.

10Third-party websites

Our website may link to other websites, including those of resolution teams, government agencies and educational resources. We are not responsible for their content or privacy practices. Please read their privacy policies before sharing information with them.

11Children’s privacy

This website is intended for business owners and their representatives who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

12Changes to this Policy

We may update this Policy to reflect changes in our practices or the law. We will post the updated version on this page and change the “Last updated” date. If a change materially affects how we use information we already hold, we will tell you before it applies to that information.

13Contact us

Questions or requests about this Policy or your information: